Questions Fréquentes (FAQ)
To know your size you, take some measuring tape and measure from the tip of your nose to the base/tip of your chinbone. If this is between 9-12cm, we recommend the large mask, if it is between 6-9cm, we recommend the small mask. When the distance is around 9cm, you should make an assessment on your nose and face size. Rounder/larger noses and faces will probably work better with the large mask, smaller/thinner noses and faces will probably work better with the small mask.
All products that are in stock ship out within 2 days and to most countries we have 2-3 day delivery once shipped out, yet with the current COVID-19 crisis, delivery may take a little longer than the usual delivery times mentioned upon checkout due to delays at the logistics company.
We are based in Brussels, Belgium, but also have an partner office in Hong Kong. Orders will be shipped worldwide from warehouses in Amsterdam, Los Angeles and Hong Kong depending on from where we can deliver the fastest to your address.
We usually ship worldwide but since delivery is very unpredictable to some destinations nowadays, we limited our sales to the countries where we feel confident we can ensure delivery within 10-15 days maximum.
Preferably not. We advise to rinse them each night by hand with some warm water, and rubbing them with a drop of dishwashing soap and let them dry overnight. For quick desinfection without getting the masks wet, you can also just spray the inside and outside of the mask with some 70+% alcohol.
As long as the breathability of the mask doesn't decline it can be used. The filter efficiency may degrade after some months of intensive use.
No, masks completely made out of natural fibres usually have bad filter capacity and are also prone to bacteria. Our mix of fabrics is synthetic yet is eco-friendly as they are made of recycled plastics and fabrics. The inner layer actually feels very cotton-like as it is made from recycled cotton.
You can find our policies here: